Before I answer these question explicitly I first will lay down a little bit of background. I do this in hopes this will give some idea of the arguments I advance. The conservation of quantum information with BH's is argued for by putting the black hole in an AdS_4 spacetime. This is the BTZ black hole, which due to the odd structure of AdS is perfectly confined there and does not interact with the QFT information at the boundary. The boundary is a sort of repeller, as geodesics leave the boundary. Hence the conformal field theoretic information on the system holographically projected in the AdS spacetime AdS_{d+1} ~ CFT_d is preserved. It is for this reason that the black hole is found to preserve quantum information. In that sense quantum physics is ultimately preserved, as laid down by Susskind, Vafa, Banados, Teitelboim, Zanelli .(BTZ), Maldacena and others.
A theoretical understanding of how black holes or quantum gravity in general processes quantum information means that there is some nonlocality involved with QFT field inside and outside the black hole. The quantum information which is spread out over the event horizon is thermalized (encrypted if you will) by the Hawking radiation which emerges from the horizon. The black hole is then a type of processor, which converts quantum information with string that attach to the horizon into quantum information that is emitted quantum mechanically by the BH. This is an aspect of black hole complementarity, where if you observe quantum fields of a string wrapped on the stretched horizon and the quantum fields emitted by the black hole the two sets of states do not defne complete sets of commuting observables. In other words if I could observe a string and its quantum information on the horizon and measure it in the Hawking radiation emitted I have then performed a quantum cloning. So the thermalization of radiation emitted by a black hole is a manifestation of QM, and not some violation of QM. It is curiously related to the measurement problem, which Penrose has made some light of.
The string world sheet increasing in size as it approaches the event horizon harkens back to Fermat's argument of principle of least time and how light can't be focused to temperatures higher than the source. Getting a phase space volume preservation at the foundation of physics, so |J(ρ')| = |J(ρ)|, where J is a Jacobian, and ρ' is a symplectomorphism map of ρ, is critical to having sane physics IMO. With black holes this has always been a bit of a problem, and one reason Einstein did not like the black hole idea at all. The BH focuses geodesics into infinite caustics which throws all of this into the trashcan, or so it appears. In effect we have been battling this problem for decades now. With string theory we might be getting the start of some resolution to this problem.
The physics I invoke involves the M2-NS5-brane duality. The NS5-brane (black brane) has a duality with the AdS_4, as an AdS-4 black hole. So the interior of a black hole has states which are dual to the stretched field theoretic configuration For an AdS_4 black hole metric
ds^2 = {1/z^2}[α^2(-f(z)dt^2 + dx^2 + dy^2) + dz^2}/f(z)^2],
for f(z) = 1 + (h^2 + q^2)z^4 - (1 + h^2 + q^2)z^3. The boundary on the AdS and the black hole, z = 0, 1 resectively there are mirror field theoretic configurations with a potential one-form A = {1/2}(hα^2xdy - hα^2ydx) + qα zdt and the electric and magnetic fields satisfy as S-duality for a dyonic black hole. This structure carries over in a T-duality from the NS5-brane to the M2. The dyonic BH then has two sets of charges that are e and g so that eg = nħ, which is the Bohr-Somemrfeld quantization condition. In this sense I think the field theoretic information from the horizon projected outwards (holography) and projected inwards are quantum mechanically related.
The closed string contains gravitational modes that upon the collapse of the closed string into an open string transition into tachyonic modes, but such modes are in a condensate. A tachyon condensate is a sort of glue of tachyons on a M2-brane. Now if there were no quantum physics here I can't say what would happen. The singularity of a black hole must quantum mechanically transformed form an infinite region to something "rational." This rational dynamics is I think based on duality principles of M-theory.
As for the gamma rapidity factor, this is an S-duality (strong-weak) result from the dyonic AdS BH. I will confess I have only weak estimates on the value of this and at this time can only give what are approximate values. I agree this factor is crucial to the whole argument, and it hinges upon the whole duality system here.
This is a work in progress to a degree, so if this works out and is not completely insane, there are further developments to come. I do think that vacuum state can be though of as a fluid of sorts. To take the vacuum energy density as
∫kdk(k^2/2) = K^4_end/6 ~ (1/M_p)^4
evaluates the quantum fluid at its quantum critical point, where for a small singular perturbation away from that point the value is renormalized to a much smaller value at the Landau-Fermi fluid state.
BTW, I still feel pretty wretched, though I got better sleep last night.
cheers LC